Outbound
Outreach that runs at the pace you set, not the pace a dialler sets.
Outbound AI works a list — reminders, reactivation, follow-up or a short survey — at a pace and within hours you define, retries sensibly, and stops the instant someone opts out. It is controlled volume, not a blast.
A list that should be worked today gets worked whenever someone has a free hour.
Reminders, reactivation campaigns and follow-up calls compete with everything else on someone’s desk, so the list gets worked in bursts, days late, or not at all.
- A list of two hundred takes days to work by hand, at whatever pace is left over
- Voicemails and no-answers get forgotten rather than retried on a schedule
- Opt-outs are tracked manually and sometimes missed
Who handles this
The AI employees behind this solution.
Example conversation
A garage needs two hundred MOT reminders made before the depot opens.
An example of how this conversation goes. Not a recording of a real customer call.
- AI employeeGood morning, this is a reminder call from Thornfield Garage — your MOT is due at the end of the month, would you like to book it in now?
- CallerOh yes, thanks for reminding me. What have you got free?
- AI employeeI have Tuesday morning or Thursday afternoon this week.
- CallerThursday afternoon, please.
- AI employeeBooked for Thursday afternoon. You’ll get a text confirmation, and if that time no longer suits, just call back and we’ll move it.
- CallerPerfect, thank you.
- AI employeeYou’re welcome, have a good day.
How it plays out
From conversation to a system that reflects it.
- 00:00
Campaign started
List loaded with your pacing and hours applied.
- 00:05
Attempt made
Call placed or message sent per recipient.
- 00:12
Outcome detected
Answered, voicemail, no answer or opt-out.
- 00:25
Response handled
Booking taken, question answered, or note recorded.
- 00:35
Disposition logged
Outcome recorded against the campaign.
- 00:45
Next attempt scheduled
Retry timed sensibly, not repeated immediately.
What it does
Built for this job specifically.
- Works a list at a pace and within hours you control
- Detects voicemail and schedules a sensible retry rather than repeating immediately
- Handles opt-outs immediately and permanently across every future campaign
- Logs a disposition for every attempt, answered or not
- Adapts the script by campaign — reminder, reactivation, follow-up or survey
- Follows up on channels the recipient prefers, not just a repeat call
- Stops the moment a recipient asks to stop, no exceptions
- Hands a live conversation to a person the moment the recipient wants to talk it through
What it hands to a person.
- Any recipient who disputes a balance or wants to raise a complaint
- Signs of vulnerability in how a recipient responds
- Opt-out and do-not-contact requests, actioned immediately rather than queued
Integrations
Works with what you already run.
Communications
- Answer and place calls on your existing numbers
- Continue the conversation over SMS
- Hand a caller to a person with context attached
- Keep one thread across every channel
Automation
- Trigger a workflow when a conversation ends
- Push structured data to any connected tool
- Fire a webhook on a defined outcome
- Retry safely when a downstream system fails
Business systems
- Read order, account or service data mid-call
- Raise a ticket in your helpdesk
- Call your own API with validated parameters
- Write outcomes back to your system of record
Relevant integrations
Implementation
You don’t need to become an AI expert. That’s our job.
FutureFace designs, connects, tests and runs your AI workforce. You approve it and watch the outcomes.
Discover
We map the calls you actually get and where they go wrong.
Design
Conversations, rules and escalation paths designed around your process.
Connect
CRM, calendar and telephony connected and tested.
Train
Your services, prices, policies and opening hours loaded as approved knowledge.
Test
Real scenarios run and reviewed before any customer hears it.
Launch
Live on your existing numbers, with a person able to take over.
Optimise
Transcripts reviewed, rules tuned, performance compared over time.
Questions about Outbound AI
Is this the same as a robocall blast?
No. It works a defined list at a controlled pace within hours you set, has a real conversation rather than playing a recording, and stops permanently the moment someone opts out.
What kinds of campaigns does it run?
Reminders, reactivation of lapsed customers, payment follow-up and short surveys — the script and tone are set per campaign, not generic.
How quickly are opt-outs applied?
Immediately, and permanently, across every future campaign, not just the one the request came in on.
Ready to put Outbound AI to work?
Book a short call and we will map this solution onto your existing calendar, CRM and phone number.