AI Receptionist
Every call answered. Every opportunity captured.
Alex is a front desk that never goes to lunch. It picks up on the first ring, knows your services, prices and opening hours, takes a proper message, and puts the caller through to a person when that is what they need.
A missed call is a customer who rang someone else.
Callers rarely leave a voicemail and rarely try twice. The enquiry simply moves to whoever picks up, and you never learn it happened.
- Calls cluster exactly when your team is already with customers
- Evenings and weekends are when people finally get round to ringing
- An answerphone converts almost nobody
What it does
Built for this job, not adapted from another one.
Answers every inbound call
Including simultaneously. Nobody waits in a queue during your busiest hour.
Identifies caller and intent
The caller explains in their own words. No menu, no "press one for".
Answers approved questions
Opening hours, location, prices, services — from your knowledge, not a guess.
Captures a structured message
Name, number, reason for calling, and anything else you need recorded.
Routes by intent or priority
To the right person, department or queue, with context attached.
Books appointments
Against live calendar availability, with your booking rules applied.
Handles out-of-hours
Different rules after close, with urgent cases escalated as you define them.
Example conversation
A caller rings a busy practice at 7pm, after hours
An example of how this conversation goes. Not a recording of a real customer call.
- AI employeeGood evening, Shelton Street Dental. You are speaking to an automated assistant. How can I help?
- CallerHi, are you open tomorrow? I have chipped a tooth.
- AI employeeSorry to hear that. We open at eight. A chipped tooth we would usually see as urgent — shall I book you in?
- CallerYes please, morning if you can.
- AI employeeI have nine fifteen or eleven forty. Which suits?
- CallerNine fifteen.
- AI employeeBooked. Can I take your name and mobile, and I will text the confirmation.
How it plays out
From first contact to a closed loop.
- 00:00
Call answered
Picked up on the first ring and identified as automated.
- 00:09
Intent understood
Urgent dental issue, wants an appointment.
- 00:24
Calendar checked
Live availability read, urgent-slot rules applied.
- 00:51
Appointment booked
Slot confirmed with the caller before the call ends.
- 01:06
Record updated
Patient record created or matched, reason for visit attached.
- 01:14
Confirmation sent
Text message with time, address and what to bring.
What it handles, and what it hands to a person.
What it handles
- Resolved by the AI employee
- Message captured
- Appointment booked
- Transferred to a person
- Callback requested
- Unsupported and escalated
What it hands to a person
- Complaints, or any caller who sounds distressed
- Anything involving a refund, dispute or clinical judgement
- Any caller who asks to speak to a person
Works with what you already run.
- Your existing number, forwarded or over SIP
- Calendar for availability and booking
- CRM or practice management system
- SMS for confirmations
Where this fits.
Industry pages are coming in a later phase. For now, here is where this role tends to fit.
- Healthcare
- Property
- Automotive
- Hospitality
- Professional services
Questions about Alex
Will callers know they are speaking to AI?
Yes. Alex says it is an automated assistant at the start of every call, and any caller can ask for a person at any point. We do not offer a setting that hides this.
Can it handle several calls at once?
Yes. Unlike a person it answers every call that arrives simultaneously, so nobody waits in a queue during your busiest hour.
What happens if it cannot answer the question?
It captures the caller’s details and the reason for the call, then either transfers them or logs a message so someone can call back with full context.
Do we have to change our phone system?
No. We either forward your existing number or connect over SIP to what you already run.
Ready to hire Alex?
Book a short call and we will map this role onto your existing calendar, CRM and phone number.
Book a Demo