The platform
Build it, test it, put it on your phone line.
Every FutureFace agent goes through the same four stages. You see each one, and nothing reaches a real customer until you have heard it handle the call yourself.
Build
We map each type of call your business gets and design how the agent should handle it — the questions it asks, the conditions it branches on, and the actions it takes in your systems.
- Conversation paths for each call type, not a phone menu
- Your services, prices, opening hours and booking rules
- Rules for what it must never do without a human
Test
Before anything goes live, the agent runs through your real scenarios. You listen to the recordings and tell us what to change.
- Dry runs against the calls you actually get
- Awkward callers, interruptions and accents
- Nothing reaches a customer until you sign it off
Deploy
Keep the number you have. We either forward it or connect over SIP to your existing phone system, so nothing about your setup has to change.
- Number forwarding or SIP connection
- Inbound answering and outbound calling
- Transfer rules to the right person or team
Monitor
Every call is recorded and transcribed. Listen live, step in mid-conversation, and review what the agent is getting right and wrong.
- Live listening and instant takeover
- Full transcripts of every call, not a sample
- Outcomes written back to your systems
Connected to what you already run.
Telephony
SIP trunking and number forwarding, so your existing lines and numbers stay exactly as they are.
Calendars
Reads real availability and writes bookings back, so the agent never double-books a slot.
CRM and practice systems
Pulls customer context before the call and writes the outcome back when it ends.
Webhooks and API
For anything bespoke — trigger your own workflows from call events, or drive the agent programmatically.
The specifics.
- Channels
- Inbound and outbound voice
- Connection
- SIP trunk or number forwarding
- Languages
- English. Ask us about others.
- Recording
- Every call recorded and transcribed
- Handoff
- Warm transfer with context, or cold transfer
- Data
- Processed under UK GDPR, retention you control
Hear it handle one of your calls.
Bring a scenario from your own business and we will show you how the agent deals with it.
Book a demo