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FutureFace Tech

The platform

One platform. Your entire AI workforce.

Every AI employee is built, tested, deployed and monitored the same way. You see each stage, and nothing reaches a real customer until you have signed it off.

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  1. Build

    We define the job the AI employee does — the questions it asks, the decisions it makes, the actions it takes in your systems, and the things it must never do without a person.

    • A job definition, not a prompt
    • Your services, prices, hours and rules as approved knowledge
    • Explicit boundaries on what it may and may not do

  2. Test

    Before anything goes live, the AI employee runs your real scenarios. You review the transcripts, the actions it attempted, and the cases it got wrong.

    • Simulated conversations against your own scenarios
    • Awkward callers, interruptions and accents
    • Nothing reaches a customer until you sign it off

  3. Deploy

    Keep the numbers and systems you have. We connect over SIP or forward your existing line, and wire the AI employee into your CRM and calendar.

    • Your existing numbers, forwarded or over SIP
    • Voice, SMS and chat as one conversation
    • Transfer rules to the right person or team

  4. Monitor

    Every conversation is recorded, transcribed and logged with the actions it triggered — including the ones that failed. A person can listen in and take over at any point.

    • Live monitoring and takeover — in development
    • Full transcripts and an action log, not a sample
    • Outcomes written back to your systems

Connected to what you already run.

  • CRM

    • Find a contact before the conversation starts
    • Create or update a lead from what was said
    • Log the call, transcript and outcome
    • Assign an owner and trigger follow-up

    Salesforce · HubSpot · Microsoft Dynamics · Zoho · Custom

  • Calendars

    • Read real availability, not a guess
    • Create an appointment during the call
    • Reschedule and cancel on request
    • Send confirmations and reminders

    Microsoft 365 · Google Calendar · Booking platforms

  • Automation

    • Trigger a workflow when a conversation ends
    • Push structured data to any connected tool
    • Fire a webhook on a defined outcome
    • Retry safely when a downstream system fails

    Zapier · Make · n8n · Webhooks

  • Communications

    • Answer and place calls on your existing numbers
    • Continue the conversation over SMS
    • Hand a caller to a person with context attached
    • Keep one thread across every channel

    Telephony and SIP · SMS · Web chat

  • Business systems

    • Read order, account or service data mid-call
    • Raise a ticket in your helpdesk
    • Call your own API with validated parameters
    • Write outcomes back to your system of record

    Helpdesk · ERP · Databases · Custom API

The specifics.

Channels
Inbound and outbound voice, SMS and chat
Connection
SIP trunk or number forwarding
Languages
English. Ask us about others.
Recording
Configurable per use case, subject to consent
Handover
Warm transfer with context, or cold transfer
Actions
CRM, calendar, messaging, ticketing and custom API
Audit
Every action attempted and its result, including failures
Data
Processed under UK GDPR, retention you control

See an AI employee handle one of your calls.

Bring a scenario from your own business and we will show you how it deals with it.

Book a Demo