AI Survey Agent
Feedback collected while the experience is still fresh.
This role calls or messages people shortly after an experience — a visit, an appointment, a delivery — asks your questions in your order, captures what people actually say, and flags anything that needs a human look.
Feedback collected weeks later tells you what happened, not why.
An emailed survey sent days after the event gets a low response rate and no context. By the time a poor score is reviewed, the moment to understand or fix it has passed.
- Emailed satisfaction surveys are mostly ignored
- A bad score arrives with no explanation of what actually went wrong
- By the time someone reviews the feedback, the customer has moved on
What it does
Built for this job, not adapted from another one.
Calls or messages at the right moment
Shortly after the experience, while it is still fresh in the person’s mind.
Asks your questions in your order
Including branching, so the conversation adapts to what has already been said.
Captures open-ended answers
Not just a score — the explanation behind it, in the respondent’s own words.
Extracts sentiment and topic
From what is actually said, not only from a numeric rating.
Flags poor or concerning responses
For someone to look at, rather than letting them sit in a spreadsheet.
Produces a transcript and summary
Of every response, alongside the structured data.
Exports structured results
Directly to your CRM or reporting system.
Example conversation
A follow-up call the day after a hotel stay
An example of how this conversation goes. Not a recording of a real customer call.
- AI employeeGood afternoon, this is a quick two-minute call about your stay with us yesterday — is now an alright time?
- CallerYes, go ahead.
- AI employeeOn a scale of one to ten, how would you rate your stay overall?
- CallerI would say a six.
- AI employeeThanks for that. What was the main thing that brought it down from a higher score?
- CallerThe room was fine, but check-in took nearly twenty minutes and nobody explained why.
- AI employeeThat is useful, thank you — I will make sure that is passed on. Is there anything that stood out in a good way?
- CallerThe breakfast was very good, actually.
How it plays out
From first contact to a closed loop.
- 00:00
Call placed
Triggered shortly after the experience, at a time you configure.
- 00:06
Consent confirmed
The respondent agrees to continue before any question is asked.
- 00:14
Score question asked
A structured rating captured first.
- 00:31
Open-ended follow-up asked
The reason behind the score captured in the respondent’s own words.
- 00:58
Response tagged
Sentiment and topic extracted from what was actually said.
- 01:10
Result exported
Structured data and transcript written to your system, flagged if it needs a look.
What it handles, and what it hands to a person.
What it handles
- Completed
- Partial
- Declined
- Flagged for follow-up
What it hands to a person
- Any response flagged as a serious complaint
- Anything raising a safeguarding concern
- A respondent who withdraws consent partway through
Works with what you already run.
- CRM or data export for results
- The system that triggers the survey — booking, delivery or service record
- SMS for a message-based survey option
- Your analytics or reporting dashboard
Where this fits.
Industry pages are coming in a later phase. For now, here is where this role tends to fit.
- Hospitality
- Healthcare
- Automotive
- Property
Questions about Surveys
Does it only capture a score?
No. It captures open-ended answers in the respondent’s own words, and extracts sentiment and topic from what is actually said, not only a number.
What happens with a bad response?
Poor or concerning responses are flagged for someone to review, rather than sitting unnoticed in a results spreadsheet.
Can people opt out?
Yes. Consent is confirmed before the survey continues, and anyone can withdraw at any point.
How soon after the experience does it call?
Whenever you configure it to — typically within a day or two, while the experience is still fresh enough to give a useful answer.
Ready to hire Surveys?
Book a short call and we will map this role onto your existing calendar, CRM and phone number.
Book a Demo